Dynasty Policies

Last Updated April 15, 2019

RESERVATIONS

  • You are able to reserve spots in class on the Zenplanner app or desktop website up to 3 days in advance.
  • When you enter the gym for open-gym or classes, the first thing you must do is check-in on the iPad kiosk on the front desk.
  • If you’re here for a Personal Training session, just let the front desk know you have arrived before or after your appointment.
  • If you’re unable to make it to class, you must cancel your reservations a minimum of 2 hours for evening classes, and 12 hours before the start of class for morning classes to allow others time to reserve a spot.
  • The first time you miss a reserved appointment, you will receive a warning by email. Repeated infractions of the reservation policy will result in a $5 fee being added to your bill. 
  • Abuse of the reservation policy will not be tolerated. If you reserve multiple spots in class, you must attend, and check in for both classes. 
  • Repeatedly sitting on multiple reservations that you are not attending will result in a 30-day suspension of your reservation rights.

SIGNING IN

  • All members must sign in at the front desk (FD) prior to any scheduled class, private training session, or special event.  
  • If there are multiple classes going on during the same time slot (e.g., Daily Dose group class and Olympic Weightlifting), please let FD staff know which class you plan to attend.
  • Open Gym counts towards your membership as normal classes, and members must check in accordingly.  If you plan to attend back-to-back classes, please let FD know at check in so that attendance counts are accurate.
  • Please note that we have a 5 minute grace period for class attendance. Any member arriving over 5 minutes late will cede their spot to someone on the waitlist
  • If you cannot attend a class that you are scheduled for, simply remove yourself from the class by signing into your account on the Dynasty Gym website or using your ZenPlanner app. Dynasty Gym requires a minimum of 2 hours notice for afternoon and evening classes and 12 hours notice for morning classes. Failure to remove yourself within the allotted time frame will result in a late cancellation fee.

MEMBERSHIP CANCELLATIONS

  • Membership cancellations can occur at anytime and for any reason without additional fees.  We do request that you provide a reason for cancellation for our tracking purposes.
  • While cancellations can occur at any time, members looking to cancel prior to their membership renewal must fill out the form at least 3 days prior the bill due date.
  • Dynasty Gym will not provide refunds retroactively for any cancellation requests.
  • Deleting your payment information from Zen Planner does not cancel your membership.  Membership cancellations are only processed by filling out the form.

FILL OUT THE MONTHLY MEMBERSHIP CANCELLATION FORM

VACATION HOLDS & ABSENCE REQUESTS

  • If you’re going away for vacation, work, you’re unable to attend for injury, or any other reason, we allow you to put your membership on hold so that the due date of your next bill will be extended. 
  • Each member is allowed up to 2 free holds per year, additional holds can be processed for a $15 administration fee. 
  • Holds are a minimum of 2 weeks, and a maximum of 3 months. If you’re going away for more than 3 months, your membership will be dropped, and can be restarted when you get back.

FILL OUT THE MEMBERSHIP HOLD FORM

DOGS AND KIDS

Dynasty Gym prides itself on being a kid- and dog-friendly gym. In the interest of keeping everyone as safe and focused on their fitness as possible, we’ve updated our policies regarding our favorite tiny humans and creatures. If you have a child or dog, please review these policies.

Kids Policies:

  • Kids must be able to sit in the lounge area unattended, which means they are not a distraction to others, and are not a danger to themselves or others.
  • Kids should not be in the way of group class (i.e., when a class is running in and out of the gym).
    The front desk staff is not responsible for your kids.
  • Please be mindful of your stroller (strollers are not allowed on the gym floor and must be out of the way of classes, except during Diapers & Dumbbells class).

Dogs Policies:

  • Dogs that bark, whine, jump, or bite are not allowed at the gym.
  • Dogs must be on-leash at all times and must be tied up out of the way of the entry and classes.
  • We reserve the right to ask you to remove a disruptive dog.
  • We have a zero-tolerance policy regarding messes and accidents. If your dog defecates or urinates in the gym, we must ask you not to bring it back.
  • The front desk staff is not responsible for your dog.
  • Dogs are not allowed behind the front desk.
  • Dogs are not allowed on the gym floor.